United Airlines said Wednesday it will stop personal AI assistants and agents from completing ticket bookings on its systems, citing data privacy risks and federal rules the airline says automated agents cannot satisfy.
\n\nThe Wall Street Journal reports that United said the AI tools risk exposing sensitive customer information and could trigger purchases customers didn’t intend to make. The airline also pointed to a legal problem: Federal Aviation Administration and Transportation Department rules require airlines to present certain information to customers directly, something an automated agent can’t always do. United gave one example: an AI agent cannot attest during check-in that a passenger’s bags don’t contain explosives.
\n\nUnder the new policy, AI agents including Meta’s Muse and OpenAI’s Dots will still be able to pull up United’s flight options and prices for a customer. What they won’t be able to do is finish the transaction on United’s website. United said its back-end technology can already tell whether a booking came from an individual, a traditional travel agency, or an AI agent, and that for now, it isn’t seeing many bookings coming through AI agents at all. The airline said it will keep evaluating the tools as personal AI assistants evolve.
Original source: https://www.breitbart.com/tech/
